Refund policy

Our return policy is for STORE CREDIT only

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. No refund will be issued for shipping cost. Customer will also be responsible for return shipping cost. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at elizabeth.co.boutique@gmail.com. Please note that returns will need to be sent to the following address: 

291 Johnson Creek Rd.  Iva, SC 29655

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at elizabeth.co.boutique@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like jewelry, headwear of any kind, and sale items and gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically be issued a store credit. 
If more than 15 business days have passed since we’ve approved your return, please contact us at elizabeth.co.boutique@gmail.com.